Free Trial Disc

Check Address

Timeshare Company Favors Mailroom Toolkit as First Resort

Pacific Monarch Resorts (PMR) is a timeshare company located in Laguna Hills, California, serving more than 70,000 vacation resort owners. Every month, PMR mails more than 100,000 loan statements, reservation notices, homeowner bills and other information to its growing customer base and counts on Satori Software MailRoom ToolKit Office to do the task.

Years ago, when the company shopped around for bulk mailing software, they knew they needed a program that would make it easy for them to do their mailings. They started with Pitney Bowes SmartMailer but over time encountered several difficulties when using the product. Susan Anderson, Loan Service Assistant Manager of PMR, explains some of the problems.

"Whenever we tried to print our pieces, we could never get the data to stay in the right place. It was always jumping all over the piece and it was really frustrating," Susan says. "We didn't like SmartMailer and we wanted to try something else."

In 2002, when PMR underwent a computer system upgrade, they decided to try MailRoom ToolKit Office. Susan says switching to MailRoom ToolKit made the mailing process much smoother and trouble-free.

"In SmartMailer, we found it very hard to manipulate the data and the product wasn't very user friendly," Susan says. "In MailRoom ToolKit, everything is done step-by-step and the processes are really easy to follow," Susan says. "Its simplicity alone makes it a great product."

Susan simply opens a Microsoft Access database, runs address correction and presort setup, and then exports her records to a text file. Next she runs a mail merge by importing the text file into a preconfigured Microsoft Word document and prints out her mail pieces.