Support

Master Bulk Mailer!

New training videos now available.

Whether you prefer to find answers online, take training courses to master your Satori solution or contact one of our Support Engineers, we are here to help.

Training

Just getting started? Need to update your skills? Get up to speed with our self-guided and live online training.

  1. Bulk Mailer Recorded Webinar

    Learn the basics of Bulk Mailer at your own pace and on your own schedule. This series of videos is derived from a recording of the live webinar that we offer twice monthly.

    Also be sure to refer to the Bulk Mailer User Guide on your computer, installed with Bulk Mailer. For the latest tips, tricks and traps, refer to our online knowledge base.

  2. Bulk Mailer Introduction

    This self-guided video series is recommended for those who are familiar with direct mail but are new to Bulk Mailer.

View Training Options

Support Articles

Find how-tos and pro tips, or get help with your current issues.

  1. 2016 USPS® Mailing Promotions and Incentives
    USPS® has scheduled several mailing promotions and incentives throughout 2016.  These promotions are intended to generate interest in the use of mobile barcodes and emerging technologies to integrate direct mail...
    Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office
    Categories: Mail Sorting
  2. Address Correction Data Files Update Schedule
    Your Satori mailing software includes monthly updates of the USPS Address Correction Data Files (CASS™ files). The Address Correction Data Files are released once a month, with each bi-monthly product update...
    Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office
    Categories: Address Correction Address Management
  3. Address Correction Data Files Updates
    USPS® releases new Address Correction files on a monthly basis. CASS Certified™ address matching software uses these files to perform address correction that qualifies mailings for discounted postage in accordance with USPS requirements....
    Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office
    Categories: Address Correction Address Management
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Release Notes

View release notes for your Satori Software products.

  1. Satori Office US Release Notes February – March 2016
    The Satori Office February – March 2016 issue was released on January 7, 2016. This release is required for all Satori Office customers. New Features USPS 2016 Promotions 2016 Emerging and Advanced Technology/Video...
    Products: Satori Office
    Categories: Address Correction Address Management Data Services Full Version Release Mail Sorting Release Notes
  2. Satori Architect US Release Notes February – March 2016
    The Satori Architect February – March 2016 issue was released on January 7, 2016. This release is required for all Satori Architect customers. New Features USPS 2016 Promotions 2016 Emerging and...
    Products: Postalsoft Presort Solutions Architect for Job Files
    Categories: Address Correction Address Management Directory Updates Mail Sorting Release Notes
  3. Bulk Mailer Business US Release Notes February – March 2016
    The Bulk Mailer Business US February – March 2016 issue was released on January 7, 2016. This release is required for all Bulk Mailer Business customers. Announcements You’re Invited: Release Webinar Attend this...
    Products: Bulk Mailer Business
    Categories: Address Correction Address Management Directory Updates Full Version Release Mail Sorting Release Notes
View Release Notes

FAQs

Quick answers to frequently asked questions about Satori products and services.

  1. How do I sign up for the Satori Software Move Update service?

    Signing up for Move Update is easy.

    1. Run the Move Update wizard and select the Create Account option on the screen that requests your User ID and Password. Your User ID is automatically assigned to you based on your registration key. You will never need to change it. Leave the Password field blank and click Next.
    2. Enter your company’s Address, Federal Tax ID and NAICS code. Click the Look Up button to locate your NAICS code. Click Next to proceed.
    3. Click either the Review or Print button. You must do one or the other to proceed. Once you have reviewed the PAF, click Next.
    4. Select the check box labeled I agree with the terms of the PAF. Once selected, the Finish button will become active. Click that button to receive your password. You may begin processing addresses immediately.

    USPS requires that you submit a new form every year. As an NCOALink licensee, Satori Software cannot waive these requirements under any circumstances. Satori Software will provide you with your password when this form is received and processed.

    Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office Move Update
    Categories: Address Management Improving Delivery
  2. If SAP Postalsoft Business Edition is sold and supported by Satori Software, what happens to our dealers?

    The SAP Master Dealers have all signed agreements to become Satori Prime Resellers. You may continue to work with those resellers and their representatives without change.

    Products: SAP Postalsoft Business Edition
  3. What is the official end-of-life date for SAP Postalsoft DeskTop Mailer and Business Edition?

    December 31, 2013.

    Products: SAP Postalsoft Business Edition
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