Support

Whether you prefer to find answers online, take training courses to master your Satori solution or contact one of our Support Engineers, we are here to help.

 

 

Training

Just getting started? Need to update your skills? Get up to speed with our self-guided and live online training.

  1. Bulk Mailer Recorded Webinar
  2. Bulk Mailer Introduction
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Support Articles

Find how-tos and pro tips, or get help with your current issues.

  1. Planning for and Preparing Periodical DDU Mailings
    DDU Discounts are a special rate for Periodicals, Standard Mail, and Bound Printed Matter when it is properly prepared and submitted by the mailer at the delivery unit that serves...
    Products: Bulk Mailer Business Bulk Mailer Designer Bulk Mailer Standard Satori Architect Satori Office
    Categories: Address Management eDocs Improving Delivery Intelligent Mail Mail Sorting
  2. 2016 USPS® Mailing Promotions and Incentives
    USPS® has scheduled several mailing promotions and incentives throughout 2016.  These promotions are intended to generate interest in the use of mobile barcodes and emerging technologies to integrate direct mail...
    Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office
    Categories: Mail Sorting
  3. Address Correction Data Files Update Schedule
    Your Satori mailing software includes monthly updates of the USPS Address Correction Data Files (CASS™ files). The Address Correction Data Files are released once a month, with each bi-monthly product update...
    Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office
    Categories: Address Correction Address Management
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Release Notes

View release notes for your Satori Software products.

  1. Bulk Mailer Business US Service Pack 2 (April – May 2016)
    The Bulk Mailer Business April – May 2016 Service Pack 2 was released on April 25, 2016. This release is required for all Bulk Mailer Business customers. Service Pack 2...
    Products: Bulk Mailer Business
    Categories: Address Correction Address Management Data Services Duplicate Management Merge/Perge Release Notes Service Packs
  2. Bulk Mailer Professional US Service Pack 2 (April – May 2016)
    The Bulk Mailer Professional April – May 2016 Service Pack 2 was released on April 25, 2016. This release is required for all Bulk Mailer Professional customers. Service Pack 2...
    Products: Bulk Mailer Professional
    Categories: Address Correction Address Management Data Services Duplicate Management Merge/Perge Release Notes Service Packs
  3. Satori Infuse Desktop US (April 2016)
    Infuse Desktop April 2016 was released on April 25, 2016. This release is required for all Infuse Desktop customers. New Features and Product Updates The Satori Infuse Desktop release has...
    Products: Satori Infuse Desktop
    Categories: Address Correction Address Management Data Services Duplicate Management Full Version Release Merge/Perge Release Notes
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FAQs

Quick answers to frequently asked questions about Satori products and services.

  1. How do I sign up for the Satori Software Move Update service?

    Signing up for Move Update is easy.

    1. Run the Move Update wizard and select the Create Account option on the screen that requests your User ID and Password. Your User ID is automatically assigned to you based on your registration key. You will never need to change it. Leave the Password field blank and click Next.
    2. Enter your company’s Address, Federal Tax ID and NAICS code. Click the Look Up button to locate your NAICS code. Click Next to proceed.
    3. Click either the Review or Print button. You must do one or the other to proceed. Once you have reviewed the PAF, click Next.
    4. Select the check box labeled I agree with the terms of the PAF. Once selected, the Finish button will become active. Click that button to receive your password. You may begin processing addresses immediately.

    USPS requires that you submit a new form every year. As an NCOALink licensee, Satori Software cannot waive these requirements under any circumstances. Satori Software will provide you with your password when this form is received and processed.

    Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office Move Update
    Categories: Address Management Improving Delivery
  2. If SAP Postalsoft Business Edition is sold and supported by Satori Software, what happens to our dealers?

    The SAP Master Dealers have all signed agreements to become Satori Prime Resellers. You may continue to work with those resellers and their representatives without change.

    Products: SAP Postalsoft Business Edition
  3. What is the official end-of-life date for SAP Postalsoft DeskTop Mailer and Business Edition?

    December 31, 2013.

    Products: SAP Postalsoft Business Edition
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