Support

Whether you prefer to find answers online, take training courses to master your Satori solution or contact one of our Support Engineers, we are here to help.

 

 

Training

Just getting started? Need to update your skills? Get up to speed with our self-guided and live online training.

  1. Bulk Mailer Recorded Webinar

    Learn the basics of Bulk Mailer at your own pace and on your own schedule. This series of videos is derived from a recording of the live webinar that we offer twice monthly.

    Also be sure to refer to the Bulk Mailer User Guide on your computer, installed with Bulk Mailer. For the latest tips, tricks and traps, refer to our online knowledge base.

  2. Bulk Mailer Introduction

    This self-guided video series is recommended for those who are familiar with direct mail but are new to Bulk Mailer.

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Support Articles

Find how-tos and pro tips, or get help with your current issues.

  1. Planning for and Preparing Periodical DDU Mailings
    DDU Discounts are a special rate for Periodicals, Standard Mail, and Bound Printed Matter when it is properly prepared and submitted by the mailer at the delivery unit that serves...
    Products: Bulk Mailer Business Bulk Mailer Designer Bulk Mailer Standard Satori Architect Satori Office
    Categories: Address Management eDocs Improving Delivery Intelligent Mail Mail Sorting
  2. 2016 USPS® Mailing Promotions and Incentives
    USPS® has scheduled several mailing promotions and incentives throughout 2016.  These promotions are intended to generate interest in the use of mobile barcodes and emerging technologies to integrate direct mail...
    Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office
    Categories: Mail Sorting
  3. Address Correction Data Files Update Schedule
    Your Satori mailing software includes monthly updates of the USPS Address Correction Data Files (CASS™ files). The Address Correction Data Files are released once a month, with each bi-monthly product update...
    Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office
    Categories: Address Correction Address Management
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Release Notes

View release notes for your Satori Software products.

  1. Satori Architect US Service Packs 1 and 2 (June – July 2016)
    Satori Architect US July – June 2016 Service Pack 1 was released on June 8, 2016. Satori Architect US July – June 2016 Service Pack 2 was released on June 19, 2016 This release is required for all...
    Products: Satori Architect
    Categories: Release Notes Service Packs
  2. Bulk Mailer Business US Service Pack 1 (June – July 2016)
    The Bulk Mailer Business US June – July 2016 Service Pack 1 was released on June 8, 2016. This release is required for all Bulk Mailer Business US customers. Service Pack 1 includes new USPS...
    Products: Bulk Mailer Business
    Categories: Release Notes Service Packs
  3. Bulk Mailer Professional US Service Pack 1 (June – July 2016)
    The Bulk Mailer Professional US June – July 2016 Service Pack 1 was released on June 8, 2016. This release is required for all Bulk Mailer Professional US customers. Service Pack 1 includes...
    Products: Bulk Mailer Professional Bulk Mailer Standard
    Categories: Release Notes Service Packs
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FAQs

Quick answers to frequently asked questions about Satori products and services.

  1. How do I sign up for the Satori Software Move Update service?

    Signing up for Move Update is easy.

    1. Run the Move Update wizard and select the Create Account option on the screen that requests your User ID and Password. Your User ID is automatically assigned to you based on your registration key. You will never need to change it. Leave the Password field blank and click Next.
    2. Enter your company’s Address, Federal Tax ID and NAICS code. Click the Look Up button to locate your NAICS code. Click Next to proceed.
    3. Click either the Review or Print button. You must do one or the other to proceed. Once you have reviewed the PAF, click Next.
    4. Select the check box labeled I agree with the terms of the PAF. Once selected, the Finish button will become active. Click that button to receive your password. You may begin processing addresses immediately.

    USPS requires that you submit a new form every year. As an NCOALink licensee, Satori Software cannot waive these requirements under any circumstances. Satori Software will provide you with your password when this form is received and processed.

    Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office Move Update
    Categories: Address Management Improving Delivery
  2. If SAP Postalsoft Business Edition is sold and supported by Satori Software, what happens to our dealers?

    The SAP Master Dealers have all signed agreements to become Satori Prime Resellers. You may continue to work with those resellers and their representatives without change.

    Products: SAP Postalsoft Business Edition
  3. What is the official end-of-life date for SAP Postalsoft DeskTop Mailer and Business Edition?

    December 31, 2013.

    Products: SAP Postalsoft Business Edition
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