Whether you prefer to find answers online, take training courses to master your Satori solution or contact one of our Support Engineers, we are here to help.
Just getting started? Need to update your skills? Get up to speed with our self-guided and live online training.
Bulk Mailer Recorded Webinar
Learn the basics of Bulk Mailer at your own pace and on your own schedule. This series of videos is derived from a recording of the live webinar that we offer twice monthly.
Also be sure to refer to the Bulk Mailer User Guide on your computer, installed with Bulk Mailer. For the latest tips, tricks and traps, refer to our online knowledge base.
Bulk Mailer Introduction
This self-guided video series is recommended for those who are familiar with direct mail but are new to Bulk Mailer.
Find how-tos and pro tips, or get help with your current issues.
Updating USPS® Data Files for MAILdb
The USPS provides monthly updates to the data files. These data files include: Labeling Lists City/State Files Zone Matrix Files Drop Ship Files You will receive USPS postal data file updates...Categories: Directory Updates eDocs Installation Intelligent Mail Mail.dat Postal Service Updates
Submitting a MAILdb Test Job to the PostalOne!® TEM Dashboard
TEM testing is a best practice. It will help ensure that you are prepared for production mailing, and reduces the likelihood that you will have mailings rejected. We strongly recommend...Products: MonticelloCategories: eDocs Intelligent Mail Mail.dat
Understanding MAILdb Pay Postage File Options
After you have uploaded a Plan File transaction file to the PostalOne!® Dashboard you will create one or more Pay Postage transaction files. Pay Postage transaction files are uploaded to...
View release notes for your Satori Software products.
Bulk Mailer Professional US Service Pack 1 (Dec 2014 – Jan 2015)
Bulk Mailer Professional US Service Pack 1 was released on November 17, 2014. Service Pack 1 includes important fixes for mail sorting. This Service Pack includes the fixes described below,...
Bulk Mailer Business US Service Pack 1 (Dec 2014 – Jan 2015)
Bulk Mailer Business US Service Pack 1 was released on November 17, 2014. Service Pack 1 includes important fixes for mail sorting. This Service Pack includes the fixes described below,...
Satori Architect US Service Pack 1 (Dec 2014 – Jan 2015)
Satori Architect US Service Pack 1 was released on November 17, 2014. Service Pack 1 includes important fixes for presorting. This Service Pack includes the fixes described below, and is...Products: Satori ArchitectCategories: Release Notes Service Packs
Quick answers to frequently asked questions about Satori products and services.
How do I sign up for the Satori Software Move Update service?
Signing up for Move Update is easy.
- Run the Move Update wizard and select the Create Account option on the screen that requests your User ID and Password. Your User ID is automatically assigned to you based on your registration key. You will never need to change it. Leave the Password field blank and click Next.
- Enter your company’s Address, Federal Tax ID and NAICS code. Click the Look Up button to locate your NAICS code. Click Next to proceed.
- Click either the Review or Print button. You must do one or the other to proceed. Once you have reviewed the PAF, click Next.
- Select the check box labeled I agree with the terms of the PAF. Once selected, the Finish button will become active. Click that button to receive your password. You may begin processing addresses immediately.
USPS requires that you submit a new form every year. As an NCOALink licensee, Satori Software cannot waive these requirements under any circumstances. Satori Software will provide you with your password when this form is received and processed.Products: Bulk Mailer Business Bulk Mailer Professional Bulk Mailer Standard Satori Architect Satori Office Move UpdateCategories: Address Management Improving Delivery
If SAP Postalsoft Business Edition is sold and supported by Satori Software, what happens to our dealers?
The SAP Master Dealers have all signed agreements to become Satori Prime Resellers. You may continue to work with those resellers and their representatives without change.Products: SAP Postalsoft Business Edition
What is the official end-of-life date for SAP Postalsoft DeskTop Mailer and Business Edition?
December 31, 2013.Products: SAP Postalsoft Business Edition