NCOALink® Footnote/error codes and descriptions

Lists and explains the possible values for the NCOALink Footnote field.

NCOALink footnotes are returned when the Satori® Move Update service compares your mailing to the USPS® NCOALink data set.  The footnotes provide information about the records processed through the service.

NCOALink  Footnote Codes

When an address is checked against the NCOALink data set, a new address may or may not be found, and the new address may or may not be provided, based on certain conditions.  Each set of conditions has a different code, called a footnote code.  The footnote is returned by the service to help you understand the outcome and analyze your records.

The following tables explain Footnote Codes for conditions for cases where:

  • A match was found and a new address was provided
  • A match was found, but a new address was not available
  • A match was found, but the service was unable to provide a new address
  • An adequate match was not found, so a new address was not provided

Columns include:

  • NCOALink  Footnote Code: The code returned by USPS® in the NCOALink  process 
  • Description: An explanation of the outcome
  • New Address Provided?: Whether or not the service provided a new address

A match was found and a new address was provided

NCOALink
Footnote
Code
Description New Address Provided?
A Full match.The address was matched to an NCOA record, and a new address has been provided. Yes
91 Matched despite missing secondary number.The address was matched to an NCOA record. The address submitted did not include a secondary number (such as an apartment or suite number), and the NCOA record did. The secondary number was not used in making the match because the match was close enough.

A new address has been provided.

Yes
92 Matched despite extra secondary number.The address was matched to an NCOA record. The address submitted included a secondary number (such as an apartment or suite number), and the NCOA address did not. The secondary number was not used in making the match because the match was close enough.

A new address has been provided. 

Yes

 

A match was found but no new address was available

NCOALink
Footnote
Code
Description New Address Provided?
1 New address is Outside US.The address was matched to an NCOA record, but the new address was outside the USPS®delivery area.

Because the new address is not served by USPS®, a new address could not be given.

No
2 No forwarding address.The address was matched to an NCOA record, but the person did not provide their new address to USPS.

Because no new address is on record, a new address could not be given.

No
3 PO Box closed.The address was matched to an NCOA record, but the submitted address was a PO Box that was closed without a forwarding address.

Because no forwarding address is on record, a new address could not be given.

No

A match was not found but the service is unable to provide a new address

NCOALink
Footnote
Code
Description New Address Provided?
5 Too many matches for new address.The address was matched to an NCOA record, but the Delivery Point Bar Code (DPBC) on the NCOA record matches more than one delivery address.

Because there is more than one possible address match, a new address could not be given.

No
14 Undeliverable address. The address was matched to an NCOA record, but the new address on record is not a deliverable address.

Because the new address is not recognized by USPS as a deliverable address, a new address could not be given.

No
19 Eithera) ZIP Code not found.

The address was matched to an NCOA record, but the new address does not match a ZIP+4 code.

Because the ZIP+4 code could not be found for the new address, a new address could not be given.

or

b) Temporary change of address. NEW (Feb. 2013) 

The address was matched to an NCOA record for a temporary change of address. At the request of the recipient, First Class mail will be forwarded to a temporary address for up to 12 months. Standard mail will not be forwarded.

The NCOA system cannot provide the temporary address.

 

No

 

The service did not find an adequate match

NCOALink
Footnote
Code
Description New Address Provided?
0 No matching address. The address could not be found in the NCOA database.

Because the provided address was not found, a new address could not be given.

No
4 Apartment number missing for family move. The address was partially matched to an NCOA record for a family (multiple people at the same address), but there is not enough information to match to a single individual. The NCOA address on record includes secondary address information (such as an apartment or suite number), but the submitted address does not.

Because the apartment number is missing and a match to an individual could not be made, a new address could not be given.

No
6 More than one possible address match, but middle names do not match. The address was partially matched to NCOA records, but there is more than one possible match. In addition, the middle names for the individual and the NCOA records do not match.

Because there is more than one possible match and the middle names do not match, a new address could not be given.

No
7 More than one possible address match, but genders do not match. The address was partially matched to NCOA records, but there is more than one possible match. In addition, the genders for the first names of the individual and the NCOA records do not match.

Because there is more than one possible match and the genders do not match, a new address could not be given.

No
8 Too many possible matches. The address was matched to more than one NCOA record.  There may be more than one record on file when a change of address is recorded more than once for an individual, a family, and/or a business.

Because there is more than one possible match, a new address could not be given.

No
9 Family move with high rise address does not match individual name. The address was partially matched to an NCOA record, but the NCOA record is for a family (multiple people at the same address).  Individual names do not match, and the NCOA record is for a high rise address, where there could be many possible apartments or delivery points.

Because there is no exact match to an individual in a building with multiple delivery addresses, a new address could not be given.

No
10 Family move with default rural address does not match individual name. The address was partially matched to an NCOA record, but the NCOA record is for a family (multiple people at the same address).  Individual names do not match, and the NCOA record is for a rural address that includes only the default route and not a specific new address.

Because there is no exact match to an individual for a general rural address, a new address could not be given.

No
11 Only a last name could be matched. The address was partially matched to an NCOA record, but the NCOA record does not contain first name information to be able to match to an individual.

Because there is no first name information available in the NCOA record, a new address could not be given.

No
12 Middle name does not match. The address was partially matched to an NCOA record, but the middle name or initial submitted is different than the NCOA records.

Because the middle name does not match, a new address could not be given.

No
13 Gender does not match.The address was partially matched to an NCOA record, but the gender of the name submitted is different than the gender of the NCOA record.

Because the gender does not match, a new address could not be given.

No
15 Missing first name.The address was partially matched to an NCOA record, but the address submitted does not have a first name or uses only initials.

Because the first name of the submitted address is missing, a new address could not be given.

No
16 Apartment number does not match. The address was partially matched to an NCOA record, but the secondary information (such as an apartment or suite number) in the submitted address is different than in the NCOA record.

Because the apartment number could not be matched, a new address could not be given.

No
17 First name does not match. The address was matched to an NCOA record, but the first name does not match or did not contain enough information to match.

Because the first name could not be matched, a new address could not be given.

No
18 Family move with General Delivery address does not match individual name. The address was partially matched to an NCOA record, but the NCOA record is a General Delivery address for a family (multiple people at the same address), and no individual match could be found.

Because a General Delivery address could not be matched to an individual, a new address could not be given. 

No
20 Delivery code could not be confirmed. The address was matched to an NCOA record, but the new address either did not match a ZIP+4 code or could not be confirmed as a deliverable address.

Because the new address did not match a delivery code, a new address could not be given. 

No
66 Deleted address with no forwarding allowed. The address was matched to an NCOA record, but the NCOA record is scheduled to be deleted and no mail may be forwarded from the address.

Because forwarding is not allowed, a new address could not be given.

No

 

NCOALink Move Type Codes

The Change of Address record is categorized by the type of move: for a business, for a family, or for an individual. Each move type uses a code:

Code Description
I Individual
F Family
B Business

 

Satori Software is a non-exclusive NCOALink® Full Service Provider Licensee and RDI™ Licensee of United States Postal Service®.

Prices for Satori Software products and services are not established, controlled or approved by the United States Postal Service or the United States Government.

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Posted In

Address Management, Move Update