Phone support options vary by product. Satori Support can be reached by phone Monday
– Friday, 6 a.m. – 5 p.m. Pacific time. For complete details, select a product from
the drop-down box.
MailRoom ToolKit Capture
Free Basic Support
Each MailRoom ToolKit Capture subscription includes 30 days of free phone support,
which starts the date of the first call.
To start, call (800) 357-3020
Premier Access Support
Upgrade to a Premier Access contract for additional phone support. MailRoom ToolKit
Capture contracts start at $249.00 per year and include 125 phone support minutes.
Additional blocks of time may be purchased.
To purchase, call (800) 553-6477, option 1
Pay-Per-Incident Phone Support
Additional phone support is available at $29.00 per-incident. Please have your credit
card ready when you call.
For per-incident phone support, call (800) 553-6477, option 1
MailRoom ToolKit Office
Free Basic Support
Each MailRoom ToolKit Office subscription includes 30 days of free phone support,
which starts the date of the first call.
To start, call (800) 357-3020
Premier Access Support
Upgrade to a Premier Access contract for additional phone support. MailRoom ToolKit
Office contracts start at $249.00 per year and include 125 phone support minutes.
Additional blocks of time may be purchased.
To purchase, call (800) 553-6477, option 1
Pay-Per-Incident Phone Support
Additional phone support is available at $29.00 per-incident. Please have your credit
card ready when you call.
For per-incident phone support, call (800) 553-6477, option 1
MailRoom ToolKit Architect
Premier Access Support
A required addition for the first year of a MailRoom ToolKit Architect subscription,
Premier Access provides 250 phone support minutes.
Premier Access support contracts for MailRoom ToolKit Architect cost $495.00 per
year. Additional blocks of time may be purchased.
To purchase, call (800) 553-6477, option 1
Pay-Per-Incident Phone Support
Additional phone support is available at $29.00 per-incident. Please have your credit
card ready when you call.
For per-incident phone support, call (800) 553-6477, option 1
Bulk Mailer
Unlimited Free Support
Each active Bulk Mailer Standard, Professional and Business subscription includes
unlimited phone, email and fax support.
For support, call 800-357-3020, email support@satorisoftware.com,
or
fax 206-357-2890.
Bulk Mailer Business System
TBD
Free Support
Each Satori Software product subscription includes free email and fax support. Customer
Support responds sequentially to questions within the next business day —
guaranteed.
Email Support
Fax: (206) 357-2890